Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money while delivering higher levels of customer satisfaction. Worth it? Return on investments often are 1,000%. Any business today must get customer service right or will not be around tomorrow.

customer support software, faq management software, faq software, knowledge base, faq manager, frequently asked questions

Create animated emails, documents and Help files by replacing static screenshots with GIF animations recorded by capturing your desktop. DemoCharge allows you to capture screen activity to create animated demos and content for the Web, emails, tutorials, presentations, training materials, product documentation, support forums, and knowledge base articles. After recording, generate the animated GIF demo (Flash MX and Java Applet in Pro version).

testing, support, documents, knowledge base, desktop, training, capture, record, tutorial, help, documentation, animate, animated

Pagico (Basic) is the lite version of Pagico (Standard). It comes with exact features for you to manage all kinds of your data (take notes make lists or To-Do lists, make outlines or plans, and manage documents), build your own knowledge base.Pagico allows you to centralize your stuff in "topics", and manage your topics with extremely powerful feature - "TagExplore", which automatically generates tree views out of your tags on the fly.

pesonal knowledge base, education, organizer, student management, contact relationship

Pagico allows you to jot down notes as well as images, hyperlinks and other content -- in essence, a centralized, personal "knowledge base" that captures all of the scraps of information you come in contact, and then enables you to quickly search this entire collection of thoughts and ideas quickly and easily. In addition, Pagico allows you to keep track of your important relationships over time, recording important activities and documents.

customer relationship, education, contact, contact relationship, pesonal knowledge base, organizer, relationship management, student management

knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality rapidHELP is based on HTML and XML and offers via many

support, knowledge base, helpdesk for free, service level agreement, service software, service desk, helpdesk software, knowledgebase, call, ticket, service level, trial software, helpdesk

Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.

base, knowledge, service, questions, email, autoresponder, html, customer, knowledgebase, frequent